Terms and Conditions

RETURN AND REFUND POLICY

We truly hope you love every product you purchase from Oblivion Candle Co, but if you are not satisfied with your purchase we definitely want to help! Please reach out to us through our email, oblivioncandleco@gmail.com within 30 days of your order's delivery and we can work to resolve your issue. Please follow the steps below to complete your return or exchange process.

1) Make sure that the products you wish to return or exchange are unused. We cannot accept candles, diffusers, or other products that have already been used.

2) Email us at oblivioncandleco@gmail.com

and include your order number and your request in the subject line to help us assist you better. For example:
Order #12345 - return request
Order #12345 - exchange request

3) Pack your order back up and send it back to us at this address:

Oblivion Candle Co

6759 Doublegate Lane

Rex, GA 30273

You can purchase your shipping label through us for discounted rates. Unfortunately, we are unable to cover the shipping costs of bringing your items back to our studio. However, if you have an exchange, we will cover the cost of sending your new items to you. 

4) As soon as your items make it back to us, you will receive a full refund for your returned products, or replacement products will then be sent out to you if you are looking for an exchange. Your refund will be processed back onto the original method of payment.

Note: We cannot accept discontinued products or gift cards for returns or exchanges. Shipping costs are non-refundable.

DAMAGED OR DEFECTED CANDLES

If you have an immediate issue upon receiving your order, such as items damaged in shipping, please reach out to us as soon as possible with photos of the problem so we can help you out quickly! If you have any questions you can email us at oblivioncandleco@gmail.com. Please include your order number and your request in the subject line to help us assist you better. 

For example: 

• Order #12345 - damaged during shipping